Information Technology Sr. program / project manager with successful experience in technical program / project planning & delivery, with expertise in the areas of software development, ecommerce & CMS applications and search engine marketing / optimization / web strategies. I bridge the gap between technology and business requirements with a track record of promoting B2C products and providing innovation, direction and project management expertise to drive and deliver successful and timely digital projects.
Summary:
SENIOR PROJECT MANAGER
- Project Manager with a PMP designation
- Experience implementing Traditional & Agile project methodologies
- Experience managing multiple project teams simultaneously
- Experience managing teams, including; Business Analysts, Project Managers, Consultants, Programmers, Solutions and IT Architects; and external stakeholders including; clients, sub-contractors, 3rd party vendors, equipment vendors, suppliers
- Experience implementing infrastructure, content management, software development, integration and web development projects
- Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects
- Quickly and accurately assimilates internal customer processes and nuances then, where appropriate, suggests and/or implements more efficient alternatives
- Excels at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects, risks and initiatives
- Experience in coordinating, negotiating and motivating outside vendors and resources in support of timeline and IT project deliverables
- Effectively trains, motivates and mentors project teams
- Experience coordinating user acceptance testing and QA of final IT infrastructure and software development deliverables through iterative evolutions
- Experience in the development and implementation of integrated systems in positions of increasing responsibility and scope from software programming to management
- Experience in project management, design, requirements definition and specification, budgeting and project control
- Experience developing project plans including scope, cost, schedule, quality, resourcing, risk identification & mitigation, training and communication
- Experience designing, developing and implementing tactical and strategic marketing plans for a large retail company
- Experience in developing Internet Marketing and Search engine optimization (SEO) plans & strategies
- Experience in Webtrends, Google & Urchin analytic reporting
- Experience in graphics creation and optimization (Photoshop, Freehand and Flash)
- Experience with Website Services (IIS, Apache)
- Excellent interpersonal, communication and supervisory skills

Career
History
SMART Technologies ULC.
Sr. Program / Project Manager - Websites
2007 – Present
- I am a program / project manager with experience in the areas of CMS, web development, ecommerce, search engine marketing and optimization, team management and web strategy. I am the principal point of contact for the executive steering committee, project managers / team leads & project sponsors, overseeing project planning, execution, monitoring & controlling and resource planning. These include but are not limited to: a CMS implementation ( integrating 27 web properties – 41 languages ), infrastructure projects, Software development, team leadership & web 2.0 initiatives.I work with IT and business departments and I effectively communicate with technical teams, business units, managers, customers and executive officers. My success implementing numerous projects has been based on the understanding that projects must align with business direction and processes.
My project management experience, best practice methodologies, and leadership ensure the success of projects from initial kick-off to final delivery.
The Forzani Group LTD.
Interactive Director
2002 – 2007
- I was the Interactive Director for The Forzani Group where I managed their corporate websites including: www.sportmart.ca(eCommerce) , www.sportchek.ca , www.coastmountain.com , www.forzanigroup.com , www.hockeyexperts.ca , www.mdrunandwalk.com and www.nationalsports.com.I was responsible for all Forzani Group corporate web based eCommerce / marketing properties: Managing - the development, implementation, design, digital revenue growth , merchandising , online customer care , site integrations, project management and digital product development.
The Forzani Group LTD.
eCommerce Director
2001 – 2002
- I was responsible for managing areas such as web content, e-mail marketing, search engine optimization, usability, and affiliate marketing for all eCommerce properties.
Overwaitea Food Group ( Cooper's Foods )
Marketing and Information Systems Specialist
2000 – 2001
Overwaitea Food Group ( Cooper's Foods )
Merchandise Co-ordinator
1998 – 2000
Overwaitea Food Group ( Cooper's Foods )
Store Manager
1988 – 1997
Education
PMP® Certification Exam Preparation Project Management
Mount Royal College - Calgary, Alberta
2009 – 2009
Project Management
Mount Royal College - Calgary, Alberta
2007 – 2007
- Consisted of: a comprehensive set of six courses that cover the key topics and processes of project management as outlined in the PMBOK® Guide
Search Engine Optimization
University of Southern Mississippi - Urbana-Champaign, Illinois-USA
2005 – 2005
- Consisted of: The latest, most innovative strategies in keyword research and behavioral research; How to attract genuinely targeted traffic that converts to and results in sales; The very latest compliancy related issues to ensure the search engine spiders are finding what they need
*Web Programming Certificate
University of Illinois - Hattiesburg, MS-USA
2000 – Present
- Consisted of: six courses that span web programming skills from basic to complex. I learned the core technical skills necessary for a complete understanding of web administration and development. ( HTML, JavaScript, DHTML, CGI, PERL Unix, SQL and PHP* programming languages)
Internet Marketing Certificate
University of British Columbia - Vancouver, BC
2000 – 2000
- Consisted of: An understanding of electronic commerce, Customer Relationship Management (CRM), Online marketing methods and processes, Design innovative marketing plans for developing products and services that deliver enhanced customer value via the Internet, and Develop marketing strategies for new types of interactive digital products and services
Business Administration Program
Thompson Rivers University - Kamloops, BC
1983 – 1986
- Consisted of: Marketing, Advertising, Economics, Computing, Sales and general business applications
References
Available upon Request