|David Kent, PMP
Senior project manager with over 15 years of hands-on experience spanning program, project, PMO, product and team management. A diverse background in technical and managerial areas with experience in creating vision, strategies, portals, business management, software development, ecommerce, CMS applications, SEM, SEO, web strategies and for delivering business critical information system projects to clients located in North America & Europe.
Optimal Payments Plc
Senior Program / Project ManagerNov. 2010 - Present
Conversions Program - The planned initiatives to increase member retention include, Sign-up and Sign-in flow improvements for testing a one and two step sign up process (A/B testing) and proper capturing of member address for other downstream systems, redesign of the member experience within the member application for easier user flows and simpler navigation, implementation of test and target within the application and moving NETELLER.com off the secure site into the new CMS.
Project Management Office (PMO) - Worked closely with PM team and senior leadership to develop and implement the PMO, including the creation of the Project lifecycle, governance andartifacts to be utilized.
Product and IT roadmap - Defined, led and developed the Product and IT Roadmaps to highlight key milestones when creating the project deliverables, defined requirements, scope, duration and cost of project.
SMART Technologies ULC.
Senior Manager - Project Management Office (PMO)Apr. 2010 - Nov. 2010
Oversaw the PMO associated projects for all IT systems including Infrastructure, software development, Oracle, and Data Warehouse. Worked closely with the PM team and senior leadership conducting, improving and implementing PMO best practices including the specification of the project lifecycle, governance and artifacts to be utilized.
SMART Technologies ULC.
Senior Program / Project ManagerSept. 2007 - Apr. 2010
Revitalization Project - Project manager responsible for the re-platform of smarttech.com using Sitecore CMS-integrating 27 web properties & 41 languages. 18 month, multi million dollar program successfully delivered on time/ on budget.
SMART eBusiness Program - Responsibilities as the program manager included defining, managing all program related projects that impact the corporate web presence globally. Provided program management, relationship partnering, budget planning, strategic and tactical technology direction.
IT Service Advisory Committee (Web SAC) - As the chair for this committee I provided IT leadership, project management direction, relationship partnering, budget planning, strategic/tactical technology direction and reported KPI's to all management and operating areas within the company. This committee prioritized all existing and incoming business requests (outside of roadmap projects) to be allocated to the approprite IT teams when capacity is avaialable.
Web Single Sign-on Project (WSSO) project - This project's primary objective was to assess the feasibility of a corporate WSSO approach and purchase associated hardware and software. RFI & RFP developed to determine appropriate direction and vendor. Decision and direction determined and hardware and software purchased and installed on all environments.
SMART Learning Management System (LMS) Project - Provided project management services managing the migration of data and system integrations from the current LMS to the new Saas based LMS platform.
SMART Exchange - Provided Project Management services for the development of new website and custom web application designed to share over 30,000 relevant classroom-ready content within an online web presence.
Load Balancer Refresh project - As the Project Manager on this project I worked with the infrastructure and IT mangement teams to complete and distribute an RFI & RFP to select an appropriate vendor product offering.
Viper hardware & Notebook 10 software product launch / SMART Learning Market place project - Provided project recovery services for the product management and technical teams responsible for the development and delivery of custom applications and new web presence. These projects were new product releases that quickly determined the need for a project manager to assist with ensuring the delivery of the releases to the required date. The project was successfully delivered on time as per customer communicated timing of release.
The Forzani Group LTD.
Interactive DirectorNov. 2002 - Sept. 2007
I was the Interactive Director for The Forzani Group where I managed their corporate web properties including: sportmart.ca(eCommerce) , sportchek.ca , coastmountain.com , forzanigroup.com , hockeyexperts.ca , mdrunandwalk.com and nationalsports.com. Managing - the development, implementation, design, digital revenue growth , merchandising , online customer care , site integrations, project management and digital product development.
Available upon Request